WhatsApp Business is an indispensable tool for companies and businesses that wish to interact with their customers directly through the world's most widely used instant messaging service. Integrate with popular back-end systems like CRM and marketing automation platforms.
Implement smart routing from conversations only when live agent support is needed. Businesses can initiate a marketing, utility or authentication conversation with a template message. There are four conversation categories on the WhatsApp Business Platform: marketing, utility, authentication, and service. Deploy automated conversational flows to mitigate high volume inbound support requests. Businesses using our platform are charged per 24-hour conversation, with different rates by conversation category. Each operates in parallel with different accounts and telephone numbers associated with them. Optimize support costs and increase efficiency. What's really most exciting about this app is that it can coexist on the same Android device as the original official WhatsApp client. You'll also be able to respond to customers who contact you and can manage to answer them with an automated customized response. This info appears publicly in each listing. The only requirement is that you register to gain official WhatsApp Business status.Įnter data for your company profile into the app, including the area it belongs to as well as your mailing address (if you have one, that is). Its task is to manage various aspects of your business account so customers can get in contact with your business via WhatsApp chat. WhatsApp Business is a totally independent tool designed for the official WhatsApp client.
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